FAQs

Travelling doesn’t need to be scary or a hassle!

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All the FAQ’s

before you book your trip

FAQ's before you book your trip

  • Its simple! We offer free no hassle consultations! Simply log on to our website, Facebook, Instagram and schedule an appointment that is convenient for you. Or you can contact us by email or phone. When scheduling your consultation, we have a few questions so we can be prepared to make the most of our time on the phone together. During that call, we will let you know how we work, your options to book your vacation with Drinkwater Travel and collect any additional information needed. We guide you through the entire planning process. That's it!

  • Drinkwater Travel agents take the headache out of planning your trip. We save the busy professional hours trying to surfing the internet, we have been to the resorts that we sell so, we can give you tips based on our personal experience. Our role is to make your trip is a true travel experience, which will be stress-free and memorable. We take the information from the questionnaire when you schedule your appointment to come up with the discussion of our zoom meeting. We ask pertinent questions to match you to the resort that correlates best for what you are looking for in your trip. We spend time searching for what matches what you are looking for at the most affordable price, we personalize our services to mean each individual client's needs. We offer advice from our expertise and knowledge to steer you in the right direction.

  • NO, we have the same pricing for the resort accommodations as the online booking sites, we can also price-match if you are comparing sites and find a difference. We need to be certain we are comparing apples to apples.

  • Yes, we work with all budgets. We will be honest and transparent with the resort recommendations we suggest.

  • You may pay by credit card. You will be required to put the initial deposit down per the resorts requirements and then you can pay a little at a time, on your schedule. Most packages will be required to be paid in full 45 days prior to departure.

  • Travel insurance is strongly recommended for every trip, as it protects both your travel investment and your peace of mind. Coverage often includes emergency medical care, illness, lost luggage, missed connections, trip interruption, and trip cancellation. At Drinkwater Travel, we partner with a variety of trusted insurance providers, giving you several excellent options. Before purchasing, we’ll help you review and compare the policy limits and coverage so you can select the one that best fits your needs.

  • Today technology is a great thing however, it cannot take the place of our personal service and attention to detail. We offer guidance, expertise, face to face service (even when we don't live in the same area) via zoom calls. We are here for you! We can be reached via email, phone, Facebook, Instagram, chat from our website and we will be here when you need us most..... when something goes wrong. If something goes wrong, a missed connection, an emergency at home, we are a phone call away, even if it is 4:00 AM, we have your back! An online company isn't with you once the sale is made.

    We stay current in the industry through continuous training, seminars, and professional associations, as well as earning destination specialist certifications. Each year, we personally visit, stay at, and dine in as many resorts as possible so we can share genuine, first-hand insights—ensuring your experience is enjoyable, personalized, convenient, and truly memorable.

    No matter what the travel crises is, the internet can NOT replace me!

  • When traveling outside of the United States, a valid passport is required.
    Many countries will not allow entry if your passport expires within six months of your travel dates (even if it hasn’t technically expired yet), so it’s essential to double-check your expiration date.
    In addition, your reservation must be booked under your legal name exactly as it appears on your passport, as the airline and resort will require a perfect match.

    For domestic travel within the U.S., be aware that a Real ID is required to board flights.”

  • Drinkwater Travel agents provide information and assist you by making travel arrangements for your vacation, destination wedding or honeymoon. A travel agent will coordinate a traveler's flight, resort reservation, transfers to and from the resort, and excursions / tours. Travel agents offer advice and answer questions such as destination differences, resort differences, weather conditions, places to see and visit, currency exchange rates, required travel documentation and local customs. I’ll be by your side throughout the entire journey—from our very first conversation until after you return home. While I may not be there in person, I’m always just a call or message away whenever you need me.

All the FAQ’s

after you book your trip

FAQ's before you book your trip

  • If you’re flying outside of the United States, yes—you must have a valid passport. There are no exceptions.

    📌 Tips for Passport Safety:

    • Take a picture of your passport and store it securely on your phone.

    • Carry a paper copy in a safe place while you travel.

    • Leave another copy at home with someone you trust, in case of emergency.

    Expiration Rules:
    Many countries require that your passport be valid for at least 6 months beyond your travel dates. If your passport is set to expire within that timeframe, renew it before your trip to avoid being denied entry.

    Cruises:

    • If your cruise begins and ends at the same U.S. port, you may sail with a government-issued photo ID (such as a Real ID - driver’s license) and a certified birth certificate.

    • If the cruise departs from one port and ends at another, or stops in certain countries, a passport is required.

    Our Recommendation:
    We always suggest traveling with a passport, even on cruises. If an emergency arises and you need to fly home unexpectedly, you will not be able to board a flight without one. It’s always best to be prepared.

  • You will need a credit card at check-in for your resort deposit. Resorts typically place a ‘hold’ of about $100 per day for incidentals, which is released at checkout if no charges are made.

    Leave your debit card at home—it’s much safer. If fraudulent charges occur on a debit card while abroad, the process to resolve them can be extremely time-consuming compared to handling it in the U.S.

    Always travel with a credit card. Even if you don’t plan to use it often, it’s important to have on hand for purchases or unexpected expenses.

    Travel Tip: Call your credit card company before you leave to notify them of your travel dates and destinations. Otherwise, your card may be declined for security reasons.

  • Each airline is different.  Check the airline website to check for cost, baggage size and weight limitations.   They are very strict on weight limitation, if your bag is overweight there is a substantial overweight fee.

  • The liquids that you bring in your carry-on must be 3.4 ounces or less (shampoo, conditioner, perfume, hair gel, hair spray, etc.).   Your liquids MUST be in a quart size ziplock bag. 

    Make sure all your medications are in your carry-on (incase your luggage is lost - you will have your medication), be sure they are in the original medicine bottle with prescription label.   

    The 3-1-1 Rule for liquids is:

    The 3-1-1 Rule refers to three core components that govern how many liquids you can bring in your carry-on bags: Each liquid must be in a 3.4-ounce or less container ("3"), all containers must be placed inside one clear quart-sized plastic bag ("1"), and each passenger is only allowed one plastic bag ("1").Jun 26, 2019. This is subject to chance so always check the airline website or the TSA website.  

    Keep your flight and resort information, your passports and an ink pen in your carry-on.  You may need these three items when on your flight to your international destination to fill out the immigration forms.  Make certain that you sign your forms as they can make you get out of  line if it is unsigned. 

    Bring the following in your carry-on in case you can’t sleep on the plane or are delayed:

    • a book,

    • magazine,

    • cell phone,

    • iPad, chargers, etc

    You can not have anything that could be considered weapon, including a small pocketknife, lighters, metal fingernail file, etc.  

  • As I mentioned in the “Before You Book FAQs”, if you didn’t purchase travel insurance then, I strongly encourage you to do so now. Life is unpredictable, and travel insurance helps protect you from the unexpected. Be sure the policy you choose includes coverage for flights, trip interruption, lost luggage, cancellation, theft, and medical needs. Some plans even include emergency evacuation or hurricane coverage.

    If you were to get sick or injured while on vacation, medical coverage is especially important—you don’t want to be left paying out of pocket or charging expenses to your credit card. Many employer-provided health insurance policies don’t cover international travel, and if they do, you often must pay upfront and seek reimbursement later. Having travel insurance ensures you’re protected and gives you peace of mind while you’re away.

  • I recommend $250.00 - $500.00 in cash in case of an emergency or if you want to purchase items from the vendors that come to the resorts or while shopping.
    Make sure you put your cash and valuables in the safe when you are not in the room.
    Bring small dollar amounts ($1 & $5) for tips or purchases where the vendor may not have US money to give you change.

  • Contact your cell phone provider before departing. Each carrier and plan have different rules and coverage. 

    An example, with my plan I pay $10.00 additional per day for unlimited voice and data when using my phone internationally.  A friend of mine has another carrier and they have worldwide unlimited data and calling.  These are examples of why you need to check with your carrier to find out what your plan covers and if you don’t have coverage find out what the cost would be prior to travel. 

    If you don’t have international coverage and don’t want to pay additional fees, you should put your phone in airplane mode and when you get to the resort turn on WiFi.    You can access social media and emails through the resorts WiFi.   You can also FaceTime or call through Facebook while on WiFi.